Frequently Asked Questions

Having troubles with using TymsBook? Here are some of the most frequently asked questions and answers about TymsBook.


TymsBook is a 360 degree smart accounting and booking keeping software for African MSMEs. It allows business owners to enter data of every entity in businesses to manage income, expenses, prepare reports and analyze data entered.
The features in Tyms Book include the following:
Income and expense management, Customers and vendors contact management, Profit and Loss analysis, Debt analysis, Record and bank balance management, Invoice and receipts management, employee access and permission management, and ultimately financial projection
Joining TymsBook is a seamless process. All that is required are your details like phone number, full name and name of your business.
No, you only have access to the features in the subscription plan you operate on. The various features are partitioned into four subscription plans: Starter, Standard, Premium, Enterprise.
You can use TymsBook once you have an internet connection on our website and view already loaded data on the mobile app offline.
To keep using TymsBook after your trial, pick a plan with the features that suit your business. After your trial, you will be asked to add your billing information, and will be billed monthly from that point. If you’ve entered your business information for the trial, this carries over to your paid subscription – there’s no need to re-enter it. If you choose not to continue using TymsBook, you may or may not delete your business.
No, but you can try access to the following features: Income and expense management.Customers and vendors contact management, Profit and Loss analysis, Debt analysis, Records and bank balance management, Invoice and receipts management.
No, you don’t need an accountant to use TymsBook; however we recommend working with an accountant or bookkeeper as they can help your business succeed. If you don’t have one, there is absolutely nothing to worry about as you just need to input the items, customers and vendors’ information required of you in the application for seamless use 😉.
We have pricing plans to suit most micro, small and medium enterprises.
There are no setup fees or hidden costs. We’re upfront about pricing, and provide full details of our pricing plans and optional extras.
It’s easy to upgrade from a trial to a subscription as you will be redirected to the website to make payments and select your plan.
We accept payment using Visa or Mastercard debit and credit cards, Maestro debit cards, or you can pay via direct debit.
You can cancel your subscription at any time. You can also cancel a free trial at any time from within your TymsBook account.
Yes, as long as your account isn’t deleted.
You can import data in either MS Excel format or format of any Book-Keeping Application (Coming soon). Exporting data from TymsBook is exclusive to users on the Premium plan.
Yes, you can add multiple employees/co-workers, granting them various levels of access.
TymsBook is offered on the basis of a month-to-month subscription service. Once you sign up, you are committing to at least one month’s subscription fee.
Yes, you can pay annually. The options for subscription are either on a monthly or yearly basis.
Yes. To change your TymsBook pricing plan, simply select a new plan and make payments. You can upgrade a pricing plan anytime, but can only downgrade once you've been on a plan for 30 days.
Yes. You can add as many businesses as you like in your TymsBook account. Choose a pricing plan for each one. If you add a business and sign up to a pricing plan, you'll become the subscriber for the business.
You can call our support team and request for your bank wallet details and your payment will be renewed.